With the surge in online food delivery apps like Zomato and Swiggy, convenience has never been higher. But many users report a drop in quality—half-cooked meals, stale ingredients, or incorrect orders. The demand is immense, especially during weekends and festivals, pushing restaurants to rush orders and sometimes cut corners. Add to that the questionable hygiene standards of some cloud kitchens and ghost restaurants, and public health becomes a concern.
While delivery apps have complaint systems, they rarely take strict action or conduct random quality checks. Should these platforms be held more accountable, and should government food safety authorities start regular surprise inspections of registered kitchens?
